At Platform Pro, we respect our customers and understand that you are concerned about privacy and the use of your personal information. We provide this explanation about our information practices to show you our commitment to protect your privacy.
Our Commitment to Privacy
We collect information, including personal information, from you in a variety of ways when you interact with Platform Pro, by phone, through mail and email, and through our Site. We collect and store the following types of information: your name, home address, email address, telephone number, mobile phone number, precise location information, mobile device identification, site traffic information, credit card number, purchase and order information. Such information may be collected, for instance, when:
You follow the checkout process and make an online purchase, return or exchange; You create a personalized platformpro.com shipping account for your convenience; You sign up to receive promotional emails (including offers and sales alerts); You submit a request to our Customer Service; You use and navigate our Site; You click on sponsored links or third-party advertisements; You install, use, and navigate our mobile applications and/or mobile website; and You participate or use Platform Pro’s pages on social media sites, such as Facebook, Twitter, YouTube, Pinterest and Instagram.; You order products from The Platform Pro on the telephone and through the mail.
We may receive information about you from other sources and third parties. For instance, we may obtain information from companies to enhance our existing customer information, such as improving the accuracy of the information we have about our customers.
We may ask you to submit information about other people if you order a gift to be sent directly to the recipient.
We may ask you for personally identifying information at other times, such as if you enter into a promotion, communicate with us, or complete a survey. If you opt-in to receive information regarding a promotion, you give us your consent to share your name and e-mail address with the third party offering the promotion or the third party who may forward marketing or other materials on our behalf. If you no longer wish to receive promotional email from The Platform Pro, please click the Unsubscribe link located at the bottom of your message.
Cookies & Similar Technologies
We may automatically gather general statistical information about our Site, including IP addresses, browsers, pages viewed, number of visitors, goods and services purchased, transactions completed, etc. To do this, we use action tags and cookies provided by our third-party site analytics and marketing partners. Although these partners log the information coming from our Site on our behalf, we authorize how that data may and may not be used.
Our web-site analytics partners use this data in an aggregated format to determine how visitors use our Site so we can improve website experiences. In addition, this information is used to better serve you with appropriate and relevant marketing offers.
How We Use Your Information
We use the information we collect to carry-on our core business functions, such as: (i) evaluating your personal interactions with us to enhance your shopping experience; (ii) to improve our marketing and promotional efforts; (iii) to statistically analyze site usage; (iv) to improve our content and product offerings; (v) to customize our site’s content, layout, and services; (vi) to process, purchase, return or exchange transactions; (vii) to communicate with you; and (viii) diagnose problems with our servers, manage, and enhance our Site.
As part of your business relationship with Platform Pro you will be asked to supply us with your postal address and/or phone number. Regardless of whether this is a wired or wireless phone number or whether this number is listed on the Do-Not-Call Registry, you consent to being contacted by Platform Pro (and/or its designated agents) at this number, for any purpose (including sales, marketing and promotional offers) and by any means (including autodialed or prerecorded voice calls and text messages made with an automatic telephone dialing system). In this regard, you specifically acknowledge and understand that you may incur, and will bear sole responsibility for, charges related to these incoming calls or messages. You may also receive periodic mailings and from other reputable companies. If you would rather not receive such calls or mailed offers, just login under My Account to change your Contact Preferences. If you do not have an account, you may call or write to let us know your preferences. Your consent to receive such communications is not a condition of purchasing any property, goods, or services from Platform Pro.
Our Site is certified with Comodo Extended Validation SSL(EVSSL) Certificates, the e-commerce standard for trust and security. The EV certificate was designed to strengthen e-commerce security and combat phishing attacks to make EV SSL the most complete SSL certificate available and is a leading provider of digital trust services that enable online consumers to engage in commerce and communications. In addition, platformpro.com is certified secure with McAfee SECURE, Wpengine and Sophos UTM public cloud security.
We are committed to preventing others from unauthorized access to the personal information you provide to us, and we maintain procedures and technology designed for this purpose. We take several steps to protect the information we have about you, including the following:
We update and test our technology on a regular basis in order to improve the protection of customer information.
We require outside companies and independent contractors to whom we provide customer information for marketing, servicing or processing purposes to restrict the use of the information to those purposes and we prohibit independent use of such information.
Access to your information is controlled by strict internal procedures. We maintain policies about the proper physical security of workplaces and records.
You play a significant role in protecting your information. After you register on our Site you are responsible for protecting the security of your user name and password. You are responsible for any transaction made using your username and password.
Children 13 and under
We do not knowingly collect or use personal information from children under 13 without containing verifiable consent from their parents. We have no way of distinguishing the age of individuals who address our website, and so we carry out the same Policy for individuals of all ages. If a child has provided us with personal information without parental or guardian consent, the parent or guardian should contact us to remove the information and opt out of promotional opportunities.
For more information about the Children’s Online Privacy Protection Act (COPPA), visit the FTC website: www.ftc.gov.
Changes to Our Policy
The practices and policies contained in this Policy are subject to change and may be modified by Platform Pro any time. Any such material changes will be communicated through the Site and will be applied only to information collected on a go-forward basis. For this reason, Platform Pro encourages you to review this Policy each time you visit the Site. Information collected before changes are made will be secured according to the previous Policy. The practices and policies in this Policy replace all previous notices or statements with respect to the same subject matter.
Your California Privacy Rights
Under California law, California residents are entitled to ask us for a notice describing what categories of personal information we share with third parties for their direct marketing purposes. The notice will identify the categories of personal information shared with third parties, as well as the name and address of the third parties that receive such personal information. If you want a copy of this notice, please submit an email request to the following address:
Platform Pro, LLC.
California residents are also advised that Platform Pro (and certain third parties authorized by Platform Pro) does track user’s behavior on our Site and across websites for the purpose of serving targeted ads, for instance, or as further described in this Policy above. If you turn on the “do not track” setting in your web browser, Platform Pro will honor that setting.
By using our Site, you’re granting express consent to the collection and use of your personally identifying information in the manner we describe and for normal business communications.
How to Contact Us
To update, correct or delete your personal information, you can contact us via email at:
Platform Pro – Customer Service
Via e-mail at email@example.com